@import url('https://fonts.googleapis.com/css2?family=Noto+Sans+KR:wght@400;500;700&display=swap');

/* =====================================================================
   CS / 물류 통합 포탈 — Airbnb 톤 리스킨
   밝고 자연스럽게 · 포인트 컬러는 절제 · 구조 변경 없음(디자인만)
   폰트: Noto Sans KR
   ===================================================================== */
:root {
  --bg: #ffffff;
  --panel: #ffffff;
  --panel-2: #f7f7f7;
  --border: #ebebeb;
  --border-strong: #dddddd;
  --text: #222222;
  --text-2: #484848;
  --muted: #767676;

  --brand: #ff385c;                  /* 코랄 포인트 (CTA·핵심만) */
  --brand-ink: #ffffff;
  --brand-strong: #e11d48;           /* hover */
  --brand-soft: #fff1f3;
  --brand-line: #ffd0d8;

  --green: #1a8754;  --green-soft: #e9f6ef;
  --amber: #946800;  --amber-soft: #fbf2e0;
  --red: #c13515;    --red-soft: #fbeae6;
  --violet: #6d44c8; --violet-soft: #f1ebfb;
  --bitstack: #0e7c66; --bitstack-soft: #e3f4ef;
  --digit: #9a6a00;  --digit-soft: #fbf2dd;

  --shadow: 0 1px 2px rgba(0,0,0,.04), 0 2px 8px rgba(0,0,0,.06);
  --shadow-lift: 0 6px 20px rgba(0,0,0,.12);
}

* { box-sizing: border-box; }
html, body { height: 100%; margin: 0; }
body {
  font-family: "Noto Sans KR", -apple-system, BlinkMacSystemFont,
               "Apple SD Gothic Neo", "Malgun Gothic", sans-serif;
  background: var(--bg);
  color: var(--text);
  font-size: 13.5px;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
}

.muted { color: var(--muted); }
.small { font-size: 12px; }

/* Topbar */
.topbar {
  height: 52px;
  background: var(--panel);
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center;
  padding: 0 20px;
  gap: 24px;
}
.brand { display: flex; align-items: center; }
.brand-logo-img { height: 21px; width: auto; display: block; }
.topnav { display: flex; gap: 4px; margin-left: 16px; }
.topnav-btn {
  background: transparent; border: 0; cursor: pointer;
  padding: 8px 16px; border-radius: 22px;
  font-size: 13.5px; color: var(--text-2);
  font-family: inherit; transition: background .15s, color .15s;
}
.topnav-btn:hover { background: var(--panel-2); color: var(--text); }
.topnav-btn.active { background: #f0f0f0; color: var(--text); font-weight: 700; }
.user-area { margin-left: auto; }

/* Section / Sidebar */
.section { display: none; min-height: calc(100vh - 52px); }
.section.active { display: flex; }

.sidebar {
  width: 220px;
  background: var(--panel);
  padding: 16px 12px;
  display: flex; flex-direction: column;
}
.sidebar-title {
  font-size: 11px; color: var(--muted);
  letter-spacing: .04em;
  padding: 6px 10px;
  font-weight: 700;
}

/* Collapsible sections */
.sb-section { margin-bottom: 10px; }
.sb-section-head {
  font-size: 11px; color: var(--muted);
  letter-spacing: .04em;
  padding: 6px 10px;
  font-weight: 700;
  cursor: pointer;
  display: flex; align-items: center; gap: 6px;
  user-select: none;
  border-radius: 8px;
}
.sb-section-head:hover { background: var(--panel-2); color: var(--text-2); }
.caret {
  display: inline-block;
  width: 0; height: 0;
  border-left: 5px solid var(--muted);
  border-top: 4px solid transparent;
  border-bottom: 4px solid transparent;
  transform: rotate(90deg);
  transition: transform .12s;
}
.sb-section.collapsed .caret { transform: rotate(0deg); }
.sb-section.collapsed .sidebar-list { display: none; }
.bulk-sep {
  color: var(--text-2); font-size: 12px; margin-left: 4px;
  padding-left: 8px; border-left: 1px solid var(--brand-line);
}

/* Double-click hint */
.dblclick-hint { margin-bottom: 6px; }

/* CASE 라벨 */
.case-label {
  display: inline-block; margin-left: 8px;
  font-size: 11px; font-weight: 700; padding: 2px 8px;
  border-radius: 10px; background: var(--panel-2); color: var(--muted);
  border: 1px solid var(--border-strong); letter-spacing: .02em; vertical-align: middle;
}

/* API 가용 도트 */
.api-dot {
  display: inline-block; width: 8px; height: 8px; border-radius: 50%;
  margin-right: 6px; vertical-align: middle;
}
.api-dot.ok { background: var(--green); }
.api-dot.no { background: var(--red); }
.api-dot.partial { background: var(--amber); }

/* 매핑 키워드 칩 */
.kw-chip {
  display: inline-block; padding: 2px 8px; margin: 2px 4px 2px 0;
  font-size: 11.5px; border-radius: 8px;
  background: var(--panel-2); border: 1px solid var(--border); color: var(--text-2);
}
.kw-chip.in-transit  { background: #eef4ff; color: #2d63c8; border-color: #d4e2fb; }
.kw-chip.delivered   { background: var(--green-soft); color: var(--green); border-color: #c3e8d3; }
.kw-chip.customs     { background: var(--amber-soft); color: var(--amber); border-color: #f0dcb0; }
.kw-chip.exception   { background: var(--red-soft); color: var(--red); border-color: #f3cabf; }

/* Tracking link */
.tracking-link {
  color: var(--text); text-decoration: none;
  font-variant-numeric: tabular-nums;
  border-bottom: 1px dashed var(--border-strong);
}
.tracking-link:hover { background: var(--panel-2); border-bottom-color: var(--text-2); }
.sidebar-list { list-style: none; margin: 4px 0 0; padding: 0; }
.sb-item {
  padding: 8px 10px; border-radius: 8px; cursor: pointer;
  display: flex; align-items: center; justify-content: space-between;
  color: var(--text-2); margin-bottom: 2px;
  transition: background .12s;
}
.sb-item:hover { background: var(--panel-2); color: var(--text); }
.sb-item.active { background: #f0f0f0; color: var(--text); font-weight: 700; }
.sb-count {
  font-size: 11px; background: var(--panel-2); color: var(--muted);
  border: 1px solid var(--border); border-radius: 10px; padding: 1px 8px; font-weight: 700;
}
.sb-item.active .sb-count { background: #fff; color: var(--text); border-color: var(--border-strong); }
.sidebar-foot { margin-top: auto; padding: 10px; }

/* Content */
.content { flex: 1; padding: 20px 24px 40px; overflow-x: hidden; background: var(--panel); }
.tab-pane { display: none; }
.tab-pane.active { display: block; }

.pane-head {
  display: flex; align-items: center; justify-content: space-between;
  gap: 16px; margin-bottom: 12px; flex-wrap: wrap;
}
.pane-head h2 { font-size: 18px; margin: 0; font-weight: 700; letter-spacing: -.3px; }
.pane-actions { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.search {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 12px; border-radius: 8px; width: 240px;
  font-family: inherit; font-size: 13px; color: var(--text);
}
.search::placeholder { color: var(--muted); }
.search.wide { width: 360px; }
.search:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }
.select {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 10px; border-radius: 8px; font-family: inherit; font-size: 13px; color: var(--text);
}
.select:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }

/* Finance Band */
.finance-band {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 12px;
  margin-bottom: 18px;
}
.finance-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 12px 14px;
  box-shadow: var(--shadow);
}
.fc-head {
  display: flex; align-items: center; gap: 8px;
  margin-bottom: 10px;
}
.fc-tag {
  font-size: 11px; font-weight: 700; padding: 2px 8px; border-radius: 6px;
  letter-spacing: .02em;
}
.fc-tag.bitstack { background: var(--bitstack-soft); color: var(--bitstack); }
.fc-tag.digit { background: var(--digit-soft); color: var(--digit); }
.fc-title { font-size: 12.5px; color: var(--text-2); font-weight: 700; }
.fc-row {
  display: flex; justify-content: space-between; align-items: baseline;
  padding: 3px 0; border-top: 1px dashed var(--border);
}
.fc-row:first-of-type { border-top: 0; }
.fc-label { font-size: 12px; color: var(--muted); }
.fc-value { font-size: 13px; font-weight: 700; font-variant-numeric: tabular-nums; }
.fc-value.lg { font-size: 16px; color: var(--text); }

/* Flow Banner */
.flow-banner {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: 12px; padding: 10px 16px;
  display: flex; align-items: center; gap: 10px; margin-bottom: 12px;
  font-size: 12.5px; color: var(--text-2); flex-wrap: wrap;
  box-shadow: var(--shadow);
}
.flow-step {
  padding: 3px 10px; border-radius: 12px;
  background: var(--panel-2); border: 1px solid var(--border);
}
.flow-step.active { background: var(--brand-soft); color: var(--brand); border-color: var(--brand-line); font-weight: 700; }
.flow-arrow { color: var(--muted); }

/* Bulk Bar */
.bulk-bar {
  display: flex; align-items: center; gap: 12px;
  background: var(--brand-soft); border: 1px solid var(--brand-line);
  padding: 8px 14px; border-radius: 10px; margin-bottom: 10px;
  font-size: 13px; color: var(--text);
}

/* Table */
.datatable {
  width: 100%; border-collapse: collapse;
  background: var(--panel); border: 1px solid var(--border);
  border-radius: 12px; overflow: hidden;
  box-shadow: var(--shadow);
}
.datatable th, .datatable td {
  padding: 10px 12px; text-align: left;
  border-bottom: 1px solid var(--border); vertical-align: top;
}
.datatable thead th {
  background: var(--panel-2); font-size: 11.5px;
  color: var(--muted); font-weight: 700;
  letter-spacing: .02em; white-space: nowrap;
  cursor: pointer; user-select: none;            /* 클릭 정렬 (전 페이지 공통) */
}
.datatable thead th .sort-ind { color: var(--brand); margin-left: 3px; font-size: 9px; }
/* CS/고객 소통: 표 헤더(첫 행) 항목명 가운데 정렬 (좌우·상하) */
#workspace .datatable thead th { text-align: center; vertical-align: middle; }
/* 프로젝트 관리: 모든 표 중앙 정렬 (헤더·본문, 좌우·상하) */
#data table th, #data table td { text-align: center; vertical-align: middle; }
/* 프로젝트 드릴: Order/Survey 상태 색상 칩 (사장님 지정) */
.pbstat { display:inline-block; padding:1px 8px; border-radius:10px; font-size:11px; font-weight:700; line-height:1.7; white-space:nowrap; }
.pbstat-red    { background:#fde8e8; color:#c0392b; }
.pbstat-blue   { background:#e7f0ff; color:#2d63c8; }
.pbstat-sky    { background:#e3f4fd; color:#1c8fc0; }
.pbstat-gray   { background:#eef0f2; color:#7a8390; }
.pbstat-green  { background:#e6f6ec; color:#1f9d57; }
.pbstat-orange { background:#fff0e0; color:#d97a1a; }
/* 드릴 헤더 메뉴(Order/Survey/Country 정렬·다중선택 필터 팝업) */
.drill-th-menu { cursor: pointer; white-space: nowrap; user-select: none; }
.drill-th-caret { font-size: 9px; opacity: .55; }
.drill-col-menu { position: absolute; z-index: 2000; background: #fff; border: 1px solid var(--border); border-radius: 9px; box-shadow: 0 8px 28px rgba(0,0,0,.16); padding: 9px; width: 224px; font-size: 12px; text-align: left; box-sizing: border-box; }
.drill-col-menu .dcm-sort { display: flex; gap: 6px; margin-bottom: 7px; }
.drill-col-menu .dcm-btn { flex: 1; padding: 6px; border: 1px solid var(--border); background: var(--panel-2,#f6f7f9); border-radius: 6px; cursor: pointer; font-size: 11.5px; }
.drill-col-menu .dcm-btn:hover { background: var(--brand-soft,#ffe7eb); }
.drill-col-menu .dcm-search { width: 100%; box-sizing: border-box; padding: 6px 8px; border: 1px solid var(--border); border-radius: 6px; margin-bottom: 7px; font-size: 12px; }
.drill-col-menu .dcm-actions { display: flex; gap: 8px; margin-bottom: 4px; }
.drill-col-menu .dcm-actions button { background: none; border: none; color: var(--brand); cursor: pointer; font-size: 11px; padding: 2px 0; }
.drill-col-menu .dcm-list { max-height: 220px; overflow-y: auto; border-top: 1px solid var(--border); padding-top: 5px; }
.drill-col-menu .dcm-item { display: flex; align-items: center; gap: 7px; padding: 4px 3px; cursor: pointer; border-radius: 5px; }
.drill-col-menu .dcm-item:hover { background: var(--panel-2,#f6f7f9); }
.drill-col-menu .dcm-item .dcm-val { flex: 1; }
.drill-col-menu .dcm-item .dcm-cnt { color: var(--muted); font-size: 10.5px; }
.drill-col-menu .dcm-foot { margin-top: 8px; text-align: right; }
.drill-col-menu .dcm-apply { padding: 6px 16px; background: var(--brand); color: #fff; border: none; border-radius: 6px; cursor: pointer; font-size: 12px; font-weight: 600; }
/* 드릴 선택 행 하이라이트 */
#drill-tbody tr.row-selected { background: var(--brand-soft, #ffe7eb); }
#drill-tbody tr.row-selected:hover { background: #ffd9e0; }
/* 드릴 필터 팝업: 상단 '선택됨' 요약 */
.drill-col-menu .dcm-selected { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; margin-bottom: 7px; padding-bottom: 7px; border-bottom: 1px solid var(--border); min-height: 18px; }
.drill-col-menu .dcm-sel-label { font-size: 10.5px; color: var(--muted); font-weight: 700; margin-right: 2px; }
.drill-col-menu .dcm-sel-chip { background: var(--brand-soft, #ffe7eb); color: var(--brand, #c0392b); border-radius: 9px; padding: 1px 8px; font-size: 11px; }
.drill-col-menu .dcm-sel-none { color: var(--muted); font-size: 11px; }
.drill-col-menu .dcm-sel-all { color: var(--brand); font-size: 11px; font-weight: 700; }
/* 검색 결과 '(모두 선택)' 행 구분선 */
.drill-col-menu .dcm-selall-row { border-bottom: 1px dashed var(--border); margin-bottom: 2px; }
/* 배커 관리: 컬럼별 필터 입력 행 */
#backer-thead .bk-filter-row th { padding: 2px 4px; position: static; background: var(--panel-2); }
#backer-thead .bk-colfilter { width: 100%; box-sizing: border-box; font-size: 11px; padding: 2px 5px; border: 1px solid var(--border); border-radius: 5px; }
.datatable tbody tr:hover { background: #fafafa; }
.datatable tbody tr:last-child td { border-bottom: 0; }
.datatable.compact th, .datatable.compact td { padding: 6px 8px; font-size: 12px; }
.datatable .check-col { width: 32px; }
.datatable .check-col input { cursor: pointer; accent-color: var(--brand); }

.datatable.selectable tbody tr.row-selected { background: var(--brand-soft); }
.datatable.selectable tbody tr.row-selected:hover { background: #ffe7eb; }
.datatable.selectable tbody {
  user-select: none;
}

.table-scroll { overflow: auto; border-radius: 12px; max-height: 72vh; }
.table-scroll.xl { max-height: 70vh; }
/* 모든 페이지 공통: 스크롤 내려도 헤더(첫 행) 고정 */
.table-scroll thead th { position: sticky; top: 0; z-index: 1; }

/* ── 배커 관리 탭: 고정 레이아웃(가로 스크롤 방지) + 페이저 ── */
#backer-table { table-layout: fixed; width: 100%; }
#backer-table th, #backer-table td { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.backer-pager { display: flex; align-items: center; justify-content: center; gap: 12px; padding: 10px 6px; margin-top: 8px; }
.backer-pager .bk-pageinfo { color: var(--text-2); font-size: 13px; }
.backer-pager button {
  padding: 6px 14px; border: 1px solid var(--border); border-radius: 8px;
  background: var(--panel); color: var(--text); cursor: pointer; font-size: 13px;
}
.backer-pager button:not([disabled]):hover { background: var(--panel-2); }
.backer-pager button[disabled] { opacity: .4; cursor: default; }

/* 배커 무한 스크롤 푸터(표시/전체 건수 + 로딩 상태) */
.backer-footer { display: flex; align-items: center; justify-content: center; gap: 8px; padding: 10px 6px; margin-top: 6px; font-size: 13px; color: var(--text-2); }
.backer-footer .bk-loading { color: #2d63c8; }
.backer-footer .bk-end { color: var(--text-2); opacity: .7; }

/* 중복 제외 토글 버튼 */
.bk-toggle {
  padding: 0 12px; height: 34px; border: 1px solid var(--border); border-radius: 8px;
  background: var(--panel); color: var(--text-2); cursor: pointer; font-size: 13px; white-space: nowrap;
}
.bk-toggle:hover { background: var(--panel-2); color: var(--text); }
.bk-toggle.active { background: #2d63c8; border-color: #2d63c8; color: #fff; }

/* 배커 선택 액션바(체크박스 → CSV 다운로드) */
.bk-selbar { display: flex; align-items: center; gap: 10px; padding: 8px 2px; }
.bk-selbar .bk-selcount { color: var(--text-2); font-size: 13px; }
.bk-selbar button {
  padding: 6px 14px; border: 1px solid var(--border); border-radius: 8px;
  background: var(--panel); color: var(--text); cursor: pointer; font-size: 13px;
}
.bk-selbar button:not([disabled]):hover { background: var(--panel-2); }
.bk-selbar button[disabled] { opacity: .4; cursor: default; }
/* 중복 제외 ON: 비활성 필터 흐리게 */
.pane-actions .select:disabled, .pane-actions .search:disabled { opacity: .45; cursor: not-allowed; }

/* Chips / Badges */
.chip {
  display: inline-block; padding: 2px 8px; border-radius: 10px;
  font-size: 11px; font-weight: 700; border: 1px solid;
  background: var(--panel-2); color: var(--text-2); border-color: var(--border-strong);
  white-space: nowrap;
}
.chip.blue { background: #eef4ff; color: #2d63c8; border-color: #d4e2fb; }
.chip.green { background: var(--green-soft); color: var(--green); border-color: #c3e8d3; }
.chip.amber { background: var(--amber-soft); color: var(--amber); border-color: #f0dcb0; }
.chip.red { background: var(--red-soft); color: var(--red); border-color: #f3cabf; }
.chip.violet { background: var(--violet-soft); color: var(--violet); border-color: #ddccf5; }
.chip.bitstack { background: var(--bitstack-soft); color: var(--bitstack); border-color: #bfe6da; }
.chip.digit { background: var(--digit-soft); color: var(--digit); border-color: #f0dcb0; }

/* Platform chips */
.chip.plat-ks  { background: var(--green-soft); color: var(--green); border-color: #c3e8d3; }
.chip.plat-igg { background: #fdeef5; color: #b83280; border-color: #f7d3e6; }
.chip.plat-mk  { background: var(--amber-soft); color: var(--amber); border-color: #f0dcb0; }
.chip.plat-gf  { background: var(--panel-2); color: var(--text-2); border-color: var(--border-strong); }

.ownership {
  display: inline-block; padding: 1px 6px;
  font-size: 10px; font-weight: 700; border-radius: 4px;
  margin-left: 4px;
}
.ownership.pb { background: var(--amber-soft); color: var(--amber); border: 1px solid #f0dcb0; }
.ownership.portal { background: #eef2ff; color: #4338ca; border: 1px solid #d4ddfb; }
.conflict-dot {
  display: inline-block; width: 7px; height: 7px;
  background: var(--red); border-radius: 50%; margin-left: 4px;
  vertical-align: middle;
}
.conflict-cell { background: var(--red-soft); }
.conflict-cell::after {
  content: ""; display: inline-block; width: 6px; height: 6px;
  background: var(--red); border-radius: 50%; margin-left: 6px;
}

.legend {
  display: flex; gap: 16px; font-size: 12px; color: var(--text-2);
  margin: 8px 0 12px; flex-wrap: wrap;
}
.legend-item { display: flex; align-items: center; gap: 4px; }

/* 문의 요약 + 한국어 병기 */
.summary-line { font-size: 13px; color: var(--text); }
.summary-ko { font-size: 11.5px; color: var(--muted); margin-top: 2px; }

/* Courier Board */
.courier-board {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 12px;
}
.courier-col {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: 12px; padding: 12px;
  box-shadow: var(--shadow);
}
.courier-head {
  display: flex; justify-content: space-between; align-items: center;
  margin-bottom: 8px;
}
.courier-name { font-weight: 700; }
.courier-cases { display: flex; flex-direction: column; gap: 8px; }
.courier-case {
  border: 1px solid var(--border); border-radius: 10px;
  padding: 8px 10px; background: var(--panel-2);
  cursor: pointer; transition: border-color .12s, background .12s;
}
.courier-case:hover { border-color: var(--border-strong); background: #fff; }
.cc-line1 { font-weight: 700; font-size: 13px; }
.cc-line2 { color: var(--text-2); font-size: 12px; margin-top: 2px; }
.cc-line3 { display: flex; justify-content: space-between; margin-top: 6px; font-size: 11.5px; }

/* Project Grid */
.project-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 16px;
}
.project-card {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: 14px; overflow: hidden; cursor: pointer;
  box-shadow: var(--shadow); transition: transform .12s, box-shadow .12s;
}
.project-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lift); }
.project-thumb {
  aspect-ratio: 16 / 9;            /* 썸네일 업로드 규격 1024×576 = 16:9 */
  background: linear-gradient(135deg, #f3f4f6, #eaebee);
  display: flex; align-items: center; justify-content: center;
  font-size: 28px; font-weight: 700; color: var(--muted);
  border-bottom: 1px solid var(--border);
  position: relative;             /* 우측상단 완료율 배지 기준 */
}
.project-body { padding: 12px 14px; }
.project-name { font-weight: 700; }
.project-meta {
  margin-top: 6px; display: flex; gap: 12px; flex-wrap: wrap;
  color: var(--text-2); font-size: 12px;
}
.project-actions { margin-top: 10px; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.project-actions select { font-size: 12px; padding: 4px 6px; }
.ship-date-picker { display: flex; gap: 4px; }
.ship-date-picker select { width: 60px; }
.filter-hint { margin-bottom: 8px; }

/* Drilldown */
.drill-head { display: flex; align-items: center; gap: 12px; margin-bottom: 10px; }
.drill-head h2 { margin: 0; font-size: 18px; font-weight: 700; }
.link-btn {
  background: transparent; border: 0; color: var(--text);
  cursor: pointer; font-size: 13px; padding: 4px 8px;
  font-family: inherit; font-weight: 500;
}
.link-btn:hover { text-decoration: underline; }

/* Buttons */
.btn {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 14px; border-radius: 8px; cursor: pointer;
  font-family: inherit; font-size: 13px; color: var(--text);
  font-weight: 500; transition: background .12s, border-color .12s;
}
.btn.small { padding: 4px 10px; font-size: 12px; }
.btn:hover { background: var(--panel-2); border-color: var(--text-2); }
.btn.primary { background: var(--brand); border-color: var(--brand); color: var(--brand-ink); font-weight: 700; }
.btn.primary:hover { background: var(--brand-strong); border-color: var(--brand-strong); }
.btn.primary.outline {
  background: var(--panel); color: var(--brand); border-color: var(--brand-line); font-weight: 700;
}
.btn.primary.outline:hover { background: var(--brand-soft); border-color: var(--brand); }
.btn.ghost { background: transparent; border-color: transparent; }
.btn.ghost:hover { background: var(--panel-2); }
.icon-btn {
  background: transparent; border: 0; cursor: pointer;
  font-size: 20px; color: var(--muted); padding: 4px 8px;
}
.icon-btn:hover { color: var(--text); }

/* Modal */
.modal-backdrop {
  position: fixed; inset: 0; background: rgba(0,0,0,.5);
  display: flex; align-items: flex-start; justify-content: center;
  padding: 40px 20px; z-index: 100;
  overflow-y: auto;
}
.modal {
  background: var(--panel); border: 1px solid var(--border); border-radius: 16px;
  width: 100%; max-width: 1180px;
  display: flex; flex-direction: column;
  box-shadow: 0 24px 60px rgba(0,0,0,.22);
}
.modal-head {
  display: flex; justify-content: space-between; align-items: flex-start;
  padding: 16px 20px; border-bottom: 1px solid var(--border);
}
.modal-head h3 { margin: 0; font-size: 16px; font-weight: 700; }
.modal-body {
  display: grid; grid-template-columns: 1fr 380px;
  gap: 16px; padding: 16px 20px;
}
.modal-col.side { border-left: 1px solid var(--border); padding-left: 16px; }
.modal-foot {
  display: flex; justify-content: flex-end; gap: 8px;
  padding: 12px 20px; border-top: 1px solid var(--border);
}

.card {
  border: 1px solid var(--border); border-radius: 12px;
  padding: 12px; background: var(--panel); margin-bottom: 12px;
}
.card-head {
  font-size: 11px; color: var(--muted);
  letter-spacing: .03em; font-weight: 700; margin-bottom: 8px;
}
.card textarea {
  width: 100%;
  border: 1px solid var(--border-strong); border-radius: 8px;
  padding: 8px; font-family: inherit; font-size: 13px; resize: vertical;
  line-height: 1.55; background: var(--panel); color: var(--text);
}
.card textarea:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }

/* state machine */
.state-machine { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.state-node {
  padding: 4px 10px; border-radius: 12px; font-size: 12px;
  background: var(--panel-2); border: 1px solid var(--border); color: var(--text-2);
}
.state-node.done { background: var(--green-soft); color: var(--green); border-color: #c3e8d3; }
.state-node.active { background: var(--brand-soft); color: var(--brand); border-color: var(--brand-line); font-weight: 700; }
.state-arrow { color: var(--muted); }

/* dialog */
.dl-msg { padding: 8px 10px; border-radius: 10px; font-size: 13px; }
.dl-msg.in { background: var(--panel-2); border: 1px solid var(--border); }
.dl-msg.out { background: var(--brand-soft); margin-left: 32px; }
.dl-meta { font-size: 11px; color: var(--muted); margin-bottom: 4px; }

/* key-value */
.kv { margin: 0; }
.kv dt {
  font-size: 11px; color: var(--muted);
  letter-spacing: .03em; margin-top: 6px;
}
.kv dd { margin: 2px 0 0; font-size: 13px; }

.addon-list {
  margin-top: 10px; padding-top: 10px; border-top: 1px dashed var(--border);
}
.addon-list-head {
  font-size: 11px; color: var(--muted);
  letter-spacing: .03em; margin-bottom: 6px; font-weight: 700;
}
.addon-row {
  display: flex; justify-content: space-between;
  padding: 3px 0; font-size: 12.5px;
}
.addon-row .ao-name { color: var(--text); }
.addon-row .ao-qty { color: var(--muted); font-variant-numeric: tabular-nums; }

/* shipping info card */
#modal-shipping { font-size: 13px; }
#modal-shipping .ship-block {
  padding: 6px 0; border-bottom: 1px dashed var(--border);
}
#modal-shipping .ship-block:last-child { border-bottom: 0; }
#modal-shipping .sb-label {
  font-size: 11px; color: var(--muted);
  letter-spacing: .03em; display: block; margin-bottom: 2px;
}
#modal-shipping .sb-value { font-size: 13px; }
#modal-shipping .locked-tag {
  background: var(--amber-soft); color: var(--amber);
  font-size: 11px; padding: 1px 6px; border-radius: 4px;
  font-weight: 700; margin-left: 6px;
}
#modal-shipping .pay-grid {
  display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-top: 4px;
}
#modal-shipping .pay-cell {
  background: var(--panel-2); border: 1px solid var(--border); padding: 6px 8px; border-radius: 8px;
}
#modal-shipping .pay-cell .pc-label {
  font-size: 11px; color: var(--muted);
}
#modal-shipping .pay-cell .pc-value {
  font-size: 13px; font-weight: 700; font-variant-numeric: tabular-nums;
}

.reminder { margin-bottom: 8px; }
.reminder label { display: block; font-size: 11px; color: var(--muted); margin-bottom: 2px; }
.reminder input {
  width: 100%; padding: 5px 8px; font-family: inherit; font-size: 12px;
  border: 1px solid var(--border-strong); border-radius: 8px;
  background: var(--panel); color: var(--text);
}
.reminder input:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }

/* =====================================================================
   Pass 1 추가 — 모달/프로젝트 개선
   ===================================================================== */
.card-head-row { display: flex; justify-content: space-between; align-items: center; }
.ch-note { font-size: 11px; color: var(--muted); font-weight: 400; letter-spacing: 0; text-transform: none; }

/* 편집 텍스트 링크 (배송 정보) */
.link-edit {
  background: transparent; border: 0; cursor: pointer; font-family: inherit;
  font-size: 11.5px; font-weight: 700; color: var(--brand); padding: 2px 4px;
  letter-spacing: 0; text-transform: none;
}
.link-edit:hover { text-decoration: underline; }

/* 배송지 편집 입력 */
.ship-edit-input {
  width: 100%; padding: 6px 8px; font-family: inherit; font-size: 12.5px;
  border: 1px solid var(--border-strong); border-radius: 6px;
  background: var(--panel); color: var(--text); box-sizing: border-box;
}
.ship-edit-input:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }

/* 리마인더 추가 버튼 */
.reminder-add-btn {
  width: 100%; padding: 8px; font-family: inherit; font-size: 12.5px; cursor: pointer;
  background: var(--panel-2); border: 1px dashed var(--border-strong); border-radius: 8px; color: var(--text-2);
}
.reminder-add-btn:hover { background: #efefef; color: var(--text); }

/* 프로젝트 카드 — 이름줄 */
.project-name-row { display: flex; justify-content: space-between; align-items: flex-start; gap: 8px; }

/* 프로젝트 읽기전용 텍스트 */
.proj-status-text { font-size: 12px; color: var(--text-2); font-weight: 600; }
.proj-date-text { font-size: 13px; color: var(--text); font-weight: 600; font-variant-numeric: tabular-nums; }
.proj-edit .proj-status-select { width: 100%; }
.proj-edit .proj-date-input {
  width: 100%; margin-top: 4px; padding: 5px 8px; font-family: inherit; font-size: 12px;
  border: 1px solid var(--border-strong); border-radius: 6px; background: var(--panel); color: var(--text); box-sizing: border-box;
}

/* 프로젝트 썸네일 이미지 (크기 통일) */
.project-thumb { overflow: hidden; }
.project-thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }

/* (item2) 프로젝트 일괄 수정 — 전역 '수정' 버튼 (검색창 좌측) */
.proj-global-edit-btn {
  background: var(--panel); border: 1px solid var(--border-strong); border-radius: 8px;
  font-family: inherit; font-size: 13px; font-weight: 700; color: var(--text-2);
  padding: 7px 14px; cursor: pointer; white-space: nowrap; flex-shrink: 0;
}
.proj-global-edit-btn:hover { border-color: var(--text-2); color: var(--text); }
.proj-global-edit-btn.is-active { background: var(--brand); border-color: var(--brand); color: #fff; }

/* ── 개인정보 복호화 로딩 오버레이 (화면 전체 반투명 + 중앙 스피너) ── */
#pii-decrypt-overlay {
  position: fixed; inset: 0; z-index: 9999;
  background: rgba(15, 18, 20, 0.2);        /* 투명도 20% 반투명 */
  display: none; align-items: center; justify-content: center;
}
#pii-decrypt-overlay.show { display: flex; }
#pii-decrypt-overlay .pii-box {
  display: flex; flex-direction: column; align-items: center; gap: 14px;
  background: #fff; padding: 26px 38px; border-radius: 16px; box-shadow: var(--shadow-lift);
}
#pii-decrypt-overlay .pii-spinner {
  width: 46px; height: 46px; border-radius: 50%;
  border: 4px solid var(--border); border-top-color: var(--brand);
  animation: pii-spin .8s linear infinite;
}
@keyframes pii-spin { to { transform: rotate(360deg); } }
#pii-decrypt-overlay .pii-text { font-weight: 700; color: var(--text); font-size: 14px; }

/* ── 프로젝트 완료율 배지 (썸네일 우측상단, % 항상 표시) ── */
.proj-rate-badge {
  position: absolute; top: 6px; right: 6px; z-index: 2;
  display: flex; gap: 4px; pointer-events: none;   /* 클릭 가로채지 않음(기존 동작 보호) */
}
.proj-rate-badge .rate {
  display: inline-flex; align-items: center; gap: 4px;
  background: rgba(255, 255, 255, 0.93); border: 1px solid var(--border);
  border-radius: 999px; padding: 4px 9px; font-size: 13px; font-weight: 800;
  box-shadow: var(--shadow); line-height: 1;
}
.proj-rate-badge .rate .ic { font-size: 14px; }
.proj-rate-badge .rate .pct {
  white-space: nowrap;
}
.proj-rate-badge .rate.survey .pct { color: #2d63c8; }
.proj-rate-badge .rate.ship   .pct { color: var(--green); }

/* ── 좌측 메뉴(사이드바) 접기 토글 ── */
#sidebar-toggle {
  display: inline-flex; align-items: center; justify-content: center;
  width: 30px; height: 30px; margin-right: 8px; flex: 0 0 auto;
  border: 1px solid var(--border); border-radius: 8px; background: var(--panel);
  color: var(--text-2); cursor: pointer; font-size: 15px; line-height: 1;
}
#sidebar-toggle:hover { background: var(--panel-2); color: var(--text); }

/* 접기: 사이드바 완전 숨김 (☰ 다시 누르면 펼침) */
body.sidebar-collapsed .sidebar { display: none; }

/* (항목2) 수정 모드 썸네일 교체 오버레이 (이미지 위에 표시) */
.thumb-edit-overlay {
  position: absolute; inset: 0; z-index: 3; display: none;
  align-items: center; justify-content: center; cursor: pointer;
  background: rgba(0, 0, 0, 0.42); color: #fff;
}
.project-card.editing .thumb-edit-overlay { display: flex; }
.thumb-edit-overlay span {
  background: rgba(0, 0, 0, 0.4); padding: 6px 13px; border-radius: 999px;
  font-weight: 700; font-size: 13px;
}

/* =====================================================================
   Pass 2/3 추가 — 선택바 / 정렬 / 데드라인 / 상세모달 / 상태편집
   ===================================================================== */
/* 선택 액션바 */
.sel-bar {
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  background: var(--brand-soft); border: 1px solid var(--brand-line);
  padding: 8px 12px; border-radius: 10px; margin-bottom: 10px;
  font-size: 13px; color: var(--text);
}
.sel-count strong { color: var(--brand); }

/* 체크박스 색 */
.check-col input { accent-color: var(--brand); cursor: pointer; }

/* 상태 인라인 편집 */
.status-editable { cursor: pointer; }
.status-editable:hover { background: var(--panel-2); }
.status-inline { padding: 3px 6px; font-size: 12px; }

/* 헤더 정렬 */
.sortable-th { cursor: pointer; user-select: none; }
.sortable-th:hover { color: var(--text); }
.sort-ind { color: var(--brand); font-size: 10px; }

/* 데드라인 임박 */
.deadline-urgent { color: var(--red); font-weight: 700; }

/* 상세 모달 key-value */
.detail-kv { display: grid; grid-template-columns: 130px 1fr; gap: 7px 14px; align-items: baseline; margin: 0; }
.detail-kv dt { font-size: 11.5px; color: var(--muted); margin: 0; text-transform: none; letter-spacing: 0; }
.detail-kv dd { margin: 0; font-size: 13px; }

/* 배송사 일괄요청 버튼 */
.courier-bulk-btn { width: 100%; margin-top: 8px; }

/* 상세 모달 편집 중 셀 */
.dd-editing { border: 1px solid var(--brand-line); border-radius: 6px; padding: 3px 6px; background: var(--brand-soft); outline: none; cursor: text; }

/* =====================================================================
   선택 액션바: 테이블 위에 '항상' 표시(자리 고정 → 체크해도 테이블 안 밀림).
   미선택 = 비활성(연한 회색·클릭 불가) / 체크 = 활성(브랜드 컬러).
   + 스크롤바 자리를 항상 확보해 모달 열림 시 가로 흔들림 차단
   ===================================================================== */
html { scrollbar-gutter: stable; }

/* 비활성(미선택) 상태 — 연한 회색, 클릭 불가 */
.sel-bar.is-disabled,
.bulk-bar.is-disabled {
  background: #f7f7f7;
  border-color: #ededed;
  color: #b5b5b5;
}
.sel-bar.is-disabled .sel-count strong { color: #b5b5b5; }
.sel-bar.is-disabled .btn,
.bulk-bar.is-disabled .btn {
  pointer-events: none;
  background: #f3f3f3;
  border-color: #e6e6e6;
  color: #c2c2c2;
  box-shadow: none;
}

/* =====================================================================
   배송정보 수정 패널 (운송장 입력 → PB 전송 + latest_wins 로그)
   ===================================================================== */
#ship-panel {
  position: fixed; inset: 0; z-index: 10000;
  display: none; align-items: flex-start; justify-content: flex-end;
  pointer-events: none;
}
#ship-panel.show { display: flex; pointer-events: auto; }

.ship-panel-inner {
  width: 380px; max-width: 96vw;
  height: 100vh; overflow-y: auto;
  background: var(--panel); border-left: 1px solid var(--border);
  box-shadow: -4px 0 24px rgba(0,0,0,.13);
  display: flex; flex-direction: column;
  pointer-events: auto;
}

.ship-panel-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 18px; border-bottom: 1px solid var(--border);
  position: sticky; top: 0; background: var(--panel); z-index: 1;
}
.ship-panel-title {
  font-weight: 700; font-size: 14px; color: var(--text);
}

.ship-panel-body {
  padding: 16px 18px 0;
  display: flex; flex-direction: column; gap: 6px;
}

.ship-panel-current {
  margin-bottom: 6px;
  padding: 7px 10px;
  background: var(--panel-2); border: 1px solid var(--border); border-radius: 8px;
  font-size: 12px; color: var(--text-2);
}

.ship-field-label {
  font-size: 11.5px; color: var(--muted); font-weight: 700; margin-top: 4px;
  display: block;
}

.ship-input {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 12px; border-radius: 8px; width: 100%; box-sizing: border-box;
  font-family: inherit; font-size: 13px; color: var(--text);
}
.ship-input:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }

.ship-select {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 10px; border-radius: 8px; width: 100%; box-sizing: border-box;
  font-family: inherit; font-size: 13px; color: var(--text);
}
.ship-select:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }

.ship-other-wrap { margin-top: 4px; }

.ship-status-msg {
  font-size: 12.5px; padding: 7px 10px; border-radius: 8px; margin-top: 4px;
}
.ship-status-ok  { background: var(--green-soft); color: var(--green);  border: 1px solid #c3e8d3; }
.ship-status-err { background: #fff0f0;           color: var(--red);    border: 1px solid #ffc9c9; }

/* 드릴 Tracking 열 ✏️ 편집 버튼 */
.ship-edit-btn {
  background: transparent; border: 0; cursor: pointer;
  font-size: 13px; padding: 0 3px 0 6px; opacity: .55;
  vertical-align: middle; line-height: 1;
}
.ship-edit-btn:hover { opacity: 1; }

/* ── latest_wins 로그 섹션 ── */
.ship-log-section {
  margin-top: 18px; padding: 14px 18px 18px;
  border-top: 1px solid var(--border);
}
.ship-log-title {
  font-size: 11.5px; font-weight: 700; color: var(--muted);
  text-transform: uppercase; letter-spacing: .04em; margin-bottom: 8px;
}
.ship-log-list { display: flex; flex-direction: column; gap: 6px; }

.ship-log-item {
  border: 1px solid var(--border); border-radius: 10px;
  padding: 8px 11px; background: var(--panel-2);
  transition: border-color .12s;
}
.ship-log-item.ship-log-current {
  border-color: var(--brand-line); background: var(--brand-soft);
}

.ship-log-row {
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
}
.ship-log-val {
  font-size: 13px; font-weight: 700; color: var(--text);
  font-variant-numeric: tabular-nums; flex: 1; word-break: break-all;
}
.ship-log-badge {
  font-size: 10.5px; font-weight: 800; color: var(--brand);
  background: var(--brand-soft); border: 1px solid var(--brand-line);
  border-radius: 999px; padding: 1px 8px; white-space: nowrap;
}
.ship-log-pin {
  flex-shrink: 0; font-size: 11px; padding: 3px 9px;
  border: 1px solid var(--border-strong); border-radius: 6px;
  background: var(--panel); color: var(--text-2); cursor: pointer;
  font-family: inherit;
}
.ship-log-pin:hover { background: var(--panel-2); color: var(--text); border-color: var(--text); }
.ship-log-meta {
  margin-top: 3px; font-size: 11px; color: var(--muted); line-height: 1.4;
}

/* =====================================================================
   고객 PII 수정 패널 (#pii-panel) — ship-panel 톤 맞춤
   ===================================================================== */
#pii-panel {
  position: fixed; inset: 0; z-index: 10001;
  display: none; align-items: flex-start; justify-content: flex-end;
  pointer-events: none;
}
#pii-panel.show { display: flex; pointer-events: auto; }

.pii-panel-inner {
  width: 400px; max-width: 96vw;
  height: 100vh; overflow-y: auto;
  background: var(--panel); border-left: 1px solid var(--border);
  box-shadow: -4px 0 24px rgba(0,0,0,.13);
  display: flex; flex-direction: column;
  pointer-events: auto;
}

.pii-panel-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 18px; border-bottom: 1px solid var(--border);
  position: sticky; top: 0; background: var(--panel); z-index: 1;
}
.pii-panel-title {
  font-weight: 700; font-size: 14px; color: var(--text);
}

.pii-panel-body {
  padding: 16px 18px 24px;
  display: flex; flex-direction: column; gap: 0;
}

.pii-panel-meta {
  margin-bottom: 14px;
  padding: 7px 10px;
  background: var(--panel-2); border: 1px solid var(--border); border-radius: 8px;
  font-size: 12px; color: var(--text-2);
}

/* 필드 블록 */
.pii-field-block {
  border-top: 1px solid var(--border);
  padding: 14px 0 10px;
}
.pii-field-block:first-of-type { border-top: none; }

.pii-field-label {
  font-size: 11.5px; color: var(--muted); font-weight: 700;
  text-transform: uppercase; letter-spacing: .04em;
  margin-bottom: 5px; display: block;
}

.pii-field-current {
  margin-bottom: 6px;
  padding: 5px 9px;
  background: var(--panel-2); border: 1px solid var(--border); border-radius: 7px;
  font-size: 12px; color: var(--text-2); word-break: break-all;
}

/* pii-input: ship-input 과 동일 스타일 (클래스 공유) */
.pii-input {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 12px; border-radius: 8px; width: 100%; box-sizing: border-box;
  font-family: inherit; font-size: 13px; color: var(--text);
  margin-bottom: 6px;
}
.pii-input:focus { outline: none; border-color: var(--text); box-shadow: 0 0 0 2px rgba(34,34,34,.08); }

.pii-field-row {
  display: flex; align-items: center; gap: 8px; margin-bottom: 6px;
}

/* 저장 메시지 */
.pii-save-msg {
  font-size: 12px; padding: 4px 9px; border-radius: 7px;
}
.pii-save-ok  { background: var(--green-soft); color: var(--green);  border: 1px solid #c3e8d3; }
.pii-save-err { background: #fff0f0;           color: var(--red);    border: 1px solid #ffc9c9; }

/* 이력 섹션 */
.pii-log-section {
  margin-top: 8px;
}
.pii-log-title {
  font-size: 10.5px; font-weight: 700; color: var(--muted);
  text-transform: uppercase; letter-spacing: .04em; margin-bottom: 5px;
}
.pii-log-list { display: flex; flex-direction: column; gap: 5px; }

.pii-log-item {
  border: 1px solid var(--border); border-radius: 9px;
  padding: 7px 10px; background: var(--panel-2);
  transition: border-color .12s;
}
.pii-log-item.pii-log-current {
  border-color: var(--brand-line); background: var(--brand-soft);
}

.pii-log-row {
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
}
.pii-log-arrow {
  font-size: 12px; font-weight: 600; color: var(--text);
  font-variant-numeric: tabular-nums; flex: 1; word-break: break-all;
}
.pii-log-meta {
  margin-top: 3px; font-size: 10.5px; color: var(--muted); line-height: 1.4;
}

/* 수령인 셀 클릭 커서 힌트 */
#drill-tbody .pii-name {
  cursor: pointer;
}
#drill-tbody .pii-name:hover {
  text-decoration: underline dotted var(--muted);
}

/* =====================================================================
   충돌 배지 / 강조 — conflict badge & field highlight
   (latest_wins: 수기 override vs PB sync 불일치 표시용)
   ===================================================================== */

/* 드릴 테이블 셀 안 인라인 경고 인디케이터 */
.conflict-badge {
  display: inline-flex;
  align-items: center;
  padding: 1px 5px;
  margin-left: 5px;
  font-size: 10.5px;
  font-weight: 700;
  line-height: 1.4;
  border-radius: 6px;
  background: var(--amber-soft);
  color: var(--amber);
  border: 1px solid #f0dcb0;
  white-space: nowrap;
  vertical-align: middle;
  cursor: help;               /* 툴팁 힌트 커서 */
  flex-shrink: 0;
}

/* 패널 필드 블록 — 충돌 강조 (좌측 경고 보더 + 옅은 배경) */
.has-conflict {
  border-left: 3px solid var(--amber) !important;
  background: var(--amber-soft) !important;
  padding-left: 9px;          /* 보더 3px 보정 (기존 패딩 유지 수준) */
  border-radius: 0 6px 6px 0;
}

/* PII 로그 핀 버튼 — ship-log-pin 과 시각적 일관
   (ship-log-pin 이 이미 존재하므로 별칭만 선언; 독립 사용도 가능) */
.pii-log-pin {
  flex-shrink: 0;
  font-size: 11px;
  padding: 3px 9px;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--panel);
  color: var(--text-2);
  cursor: pointer;
  font-family: inherit;
}
.pii-log-pin:hover {
  background: var(--panel-2);
  color: var(--text);
  border-color: var(--text);
}

/* =====================================================================
   CS 티켓 UI — 슬라이드 패널 / 칩 / 폼 / 메시지 버블 / 연결 주문
   ===================================================================== */

/* ── #ticket-panel : 중앙 모달(배송 이슈/케이스 모달과 동일 형태) ── */
#ticket-panel {
  position: fixed; inset: 0; z-index: 10002;
  display: none; align-items: center; justify-content: center;
  background: rgba(15, 23, 42, .45);
  pointer-events: none;
}
#ticket-panel.show { display: flex; pointer-events: auto; }

.ticket-panel-inner {
  width: 560px; max-width: 94vw;
  max-height: 88vh; overflow-y: auto;
  background: var(--panel); border: 1px solid var(--border);
  border-radius: 12px;
  box-shadow: 0 12px 48px rgba(0,0,0,.22);
  display: flex; flex-direction: column;
  pointer-events: auto;
}

.ticket-panel-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 18px; border-bottom: 1px solid var(--border);
  position: sticky; top: 0; background: var(--panel); z-index: 1;
  border-radius: 12px 12px 0 0;
}
.ticket-panel-title {
  font-weight: 700; font-size: 14px; color: var(--text);
}

/* ── 패널 내부 섹션 구분 ── */
.ticket-panel-section {
  padding: 14px 18px;
  border-bottom: 1px solid var(--border);
}
.ticket-panel-section:last-child { border-bottom: none; }

.ticket-section-label {
  font-size: 10.5px; font-weight: 700; color: var(--muted);
  text-transform: uppercase; letter-spacing: .05em; margin-bottom: 10px;
}

/* ── 우선순위 칩 ── */
.ticket-priority-chip {
  display: inline-block; padding: 2px 9px; border-radius: 10px;
  font-size: 11px; font-weight: 700; border: 1px solid;
  white-space: nowrap;
}
.ticket-priority-chip.low {
  background: var(--panel-2); color: var(--muted); border-color: var(--border-strong);
}
.ticket-priority-chip.normal {
  background: #eef4ff; color: #2d63c8; border-color: #d4e2fb;
}
.ticket-priority-chip.high {
  background: var(--amber-soft); color: var(--amber); border-color: #f0dcb0;
}
.ticket-priority-chip.urgent {
  background: var(--brand-soft); color: var(--brand); border-color: var(--brand-line);
}

/* ── 상태 칩 ── */
.ticket-status-chip {
  display: inline-block; padding: 2px 9px; border-radius: 10px;
  font-size: 11px; font-weight: 700; border: 1px solid;
  white-space: nowrap;
}
.ticket-status-chip.open {
  background: #eef4ff; color: #2d63c8; border-color: #d4e2fb;
}
.ticket-status-chip.pending {
  background: var(--amber-soft); color: var(--amber); border-color: #f0dcb0;
}
.ticket-status-chip.resolved {
  background: var(--green-soft); color: var(--green); border-color: #c3e8d3;
}
.ticket-status-chip.closed {
  background: var(--panel-2); color: var(--muted); border-color: var(--border-strong);
}
.ticket-status-chip.escalated {
  background: var(--red-soft); color: var(--red); border-color: #f3cabf;
}

/* ── [노트] 단순문의: 상태 신규/n번째 ── */
.ticket-status-chip.status-new { background:#eef4ff; color:#2d63c8; border-color:#d4e2fb; }
.ticket-status-chip.status-nth { background:var(--amber-soft); color:var(--amber); border-color:#f0dcb0; }
.ticket-status-chip.status-nth.nth-l1 { background:#fbf2e0; color:#946800; border-color:#f0dcb0; }
.ticket-status-chip.status-nth.nth-l2 { background:#fbe6cf; color:#8f5600; border-color:#f0cfa0; }
.ticket-status-chip.status-nth.nth-l3 { background:#f9c79c; color:#8a4a00; border-color:#f0b27a; }
.ticket-status-chip.status-nth.nth-l4 { background:#f4a48c; color:#8a2810; border-color:#ec8a6c; font-weight:800; }

/* ── [노트] 단순문의: 카테고리 색 배지 (우선순위/상태 칩과 동일 톤) ── */
.ticket-cat-chip {
  display: inline-block; padding: 2px 9px; border-radius: 10px;
  font-size: 11px; font-weight: 700; border: 1px solid; white-space: nowrap;
}
.ticket-cat-chip.c-simple  { background:#eef4ff; color:#2d63c8; border-color:#d4e2fb; }
.ticket-cat-chip.c-ship    { background:#e8f3ff; color:#1f6fb8; border-color:#cfe6fb; }
.ticket-cat-chip.c-addr    { background:#f0ecfb; color:#6b46c1; border-color:#ddd2f5; }
.ticket-cat-chip.c-survey  { background:#fff6e6; color:#946800; border-color:#f0e0b8; }
.ticket-cat-chip.c-track   { background:#eafaf1; color:#1a8754; border-color:#c8e9d6; }
.ticket-cat-chip.c-notrecv { background:#fdeee8; color:#b4531f; border-color:#f3d4c2; }
.ticket-cat-chip.c-pod     { background:#eef2f6; color:#4a5b6b; border-color:#d7dee5; }
.ticket-cat-chip.c-damage  { background:var(--red-soft); color:var(--red); border-color:#f3cabf; }
.ticket-cat-chip.c-missing { background:#fdf0f4; color:#b03060; border-color:#f3cdd9; }
.ticket-cat-chip.c-refund  { background:var(--brand-soft); color:var(--brand); border-color:var(--brand-line); }
.ticket-cat-chip.c-etc     { background:var(--panel-2); color:var(--muted); border-color:var(--border-strong); }

/* ── [노트] 단순문의: 폭조절·순서변경 컬럼 ── */
.cs-simple-table { table-layout: fixed; width: 100%; }
.cs-simple-table th, .cs-simple-table td { padding: 8px 8px; }
.cs-simple-table thead th { position: relative; overflow: hidden; text-align: center; }
.cs-simple-table tbody td.cs-received-cell { white-space: nowrap; }
.cs-simple-table tbody td.cs-td-center { text-align: center; }

/* ── [노트] 케이스 모달: 고객문의 요약줄 + 지난메일 히스토리 ── */
.cs-inbound-summary { color:#2d63c8; font-weight:700; font-size:13px; margin-bottom:6px; }
.cs-history-item { border-top:1px solid var(--border); padding:7px 0; }
.cs-history-item:first-of-type { border-top:0; padding-top:2px; }
.cs-history-row { display:flex; align-items:center; gap:8px; font-size:12.5px; }
.cs-history-dir { flex:0 0 auto; font-weight:700; border-radius:6px; padding:1px 7px; font-size:11px; }
.cs-history-dir.in { background:#eef4ff; color:#2d63c8; }
.cs-history-dir.out { background:var(--green-soft); color:var(--green); }
.cs-history-date { flex:0 0 auto; color:var(--muted); font-size:11.5px; white-space:nowrap; }
.cs-history-sum { flex:1 1 auto; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; color:var(--text); }
.cs-history-toggle { flex:0 0 auto; background:var(--panel-2); border:1px solid var(--border-strong); border-radius:6px; padding:2px 8px; cursor:pointer; font:inherit; font-size:11px; color:var(--text-2); }
.cs-history-toggle:hover { background:#ececec; }
.cs-history-full { white-space:pre-wrap; font-size:12px; color:var(--text-2); margin-top:6px; padding:8px; background:var(--panel-2); border-radius:8px; }
.cs-simple-table thead th.cs-th-check,
.cs-simple-table tbody td.cs-th-check { width: 34px; text-align: center; padding-left: 0; padding-right: 0; }
.cs-simple-table .cs-th-check input,
.cs-simple-table .cs-row-check { cursor: pointer; accent-color: var(--brand); }
.cs-simple-table tbody td { overflow: hidden; text-overflow: ellipsis; }
.cs-simple-table .cs-th .cs-th-label { cursor: grab; }
.cs-simple-table .cs-th[draggable="true"]:active .cs-th-label { cursor: grabbing; }
.cs-simple-table .cs-col-resize {
  position: absolute; top: 0; right: 0; width: 8px; height: 100%;
  cursor: col-resize; user-select: none;
}
.cs-simple-table .cs-col-resize:hover { background: var(--brand-line); }
.cs-simple-table tbody td.cs-cust-cell { color: var(--muted); }
.cs-simple-table tbody tr.cs-ticket-row.dragover-col td { /* reserved */ }

/* ── [노트] 단순문의: 페인 제목/부제 ── */
.pane-title-wrap { display: flex; flex-direction: column; gap: 2px; }
.pane-subtitle { font-size: 12px; color: var(--muted); font-weight: 500; }

/* ── [+ 새 티켓] 버튼 ── */
.ticket-new-btn {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 7px 14px; border-radius: 8px; cursor: pointer;
  font-family: inherit; font-size: 13px; font-weight: 700;
  background: var(--brand); border: 1px solid var(--brand); color: var(--brand-ink);
  transition: background .12s, border-color .12s;
}
.ticket-new-btn:hover { background: var(--brand-strong); border-color: var(--brand-strong); }

/* ── 인라인 생성 폼 ── */
.ticket-form {
  border: 1px solid var(--border); border-radius: 12px;
  padding: 14px 16px; background: var(--panel-2);
  margin-bottom: 12px; display: flex; flex-direction: column; gap: 10px;
}
.ticket-form-row {
  display: flex; gap: 8px; align-items: flex-start; flex-wrap: wrap;
}
.ticket-form-label {
  font-size: 11px; color: var(--muted); font-weight: 700;
  letter-spacing: .03em; display: block; margin-bottom: 4px;
}
.ticket-form-input {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 10px; border-radius: 8px; width: 100%; box-sizing: border-box;
  font-family: inherit; font-size: 13px; color: var(--text);
}
.ticket-form-input:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}
.ticket-form-textarea {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 10px; border-radius: 8px; width: 100%; box-sizing: border-box;
  font-family: inherit; font-size: 13px; color: var(--text);
  resize: vertical; min-height: 72px; line-height: 1.55;
}
.ticket-form-textarea:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}
.ticket-form-select {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 7px 10px; border-radius: 8px; box-sizing: border-box;
  font-family: inherit; font-size: 13px; color: var(--text);
}
.ticket-form-select:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}
.ticket-form-foot {
  display: flex; justify-content: flex-end; gap: 8px; padding-top: 4px;
}

/* ── 메시지 버블 ── */
.ticket-msg-thread {
  display: flex; flex-direction: column; gap: 10px;
  padding: 2px 0;
}

.ticket-msg {
  max-width: 88%; border-radius: 12px;
  padding: 9px 13px; font-size: 13px; line-height: 1.55;
  border: 1px solid var(--border);
}

/* 인바운드(고객 → 스태프) — 좌측 */
.ticket-msg.in {
  align-self: flex-start;
  background: var(--panel-2); border-color: var(--border);
  border-radius: 3px 12px 12px 12px;
}

/* 아웃바운드(스태프 → 고객) — 우측 */
.ticket-msg.out {
  align-self: flex-end;
  background: var(--brand-soft); border-color: var(--brand-line);
  border-radius: 12px 3px 12px 12px;
}

.ticket-msg-meta {
  font-size: 10.5px; color: var(--muted);
  margin-bottom: 4px; display: flex; gap: 6px; align-items: center;
}
.ticket-msg.out .ticket-msg-meta { justify-content: flex-end; }
.ticket-msg-body { word-break: break-word; }

/* 메시지 입력 푸터 */
.ticket-reply-bar {
  display: flex; gap: 8px; align-items: flex-end;
  padding: 10px 18px 14px;
  border-top: 1px solid var(--border);
  position: sticky; bottom: 0; background: var(--panel);
}
.ticket-reply-input {
  flex: 1;
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 8px 11px; border-radius: 8px; box-sizing: border-box;
  font-family: inherit; font-size: 13px; color: var(--text);
  resize: none; min-height: 38px; max-height: 120px; line-height: 1.55;
}
.ticket-reply-input:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}

/* ── 연결 주문 행 ── */
.ticket-order-link {
  display: flex; align-items: center; justify-content: space-between;
  gap: 10px; padding: 8px 10px; border-radius: 9px;
  border: 1px solid var(--border); background: var(--panel-2);
  margin-bottom: 6px; font-size: 12.5px;
  transition: border-color .12s, background .12s;
}
.ticket-order-link:last-child { margin-bottom: 0; }
.ticket-order-link:hover {
  border-color: var(--border-strong); background: var(--panel);
}
.ticket-order-link .tol-id {
  font-weight: 700; font-variant-numeric: tabular-nums; color: var(--text);
}
.ticket-order-link .tol-meta {
  font-size: 11.5px; color: var(--muted); flex: 1; margin-left: 6px;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.ticket-order-link .tol-unlink {
  background: transparent; border: 1px solid var(--border-strong);
  border-radius: 6px; padding: 2px 8px; font-family: inherit;
  font-size: 11px; color: var(--muted); cursor: pointer;
}
.ticket-order-link .tol-unlink:hover {
  border-color: var(--red); color: var(--red);
}

/* =====================================================================
   미분류함 (Unclassified Inbox) — #unclassified 페인
   기존 규칙/색 변경 없음. 기존 토큰(.pane, .chip, .btn, .sb-item 등) 재사용.
   ===================================================================== */

/* ── 페인 레이아웃 ── */
#unclassified {
  display: none;
}
#unclassified.active {
  display: block;
}

/* ── 헤더 건수 배지 ── */
.unc-count-badge {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 20px; height: 20px; padding: 0 6px;
  font-size: 11px; font-weight: 700; line-height: 1;
  border-radius: 10px;
  background: var(--brand-soft); color: var(--brand);
  border: 1px solid var(--brand-line);
  margin-left: 6px; vertical-align: middle;
}
.unc-count-badge.zero {
  background: var(--panel-2); color: var(--muted);
  border-color: var(--border); color: var(--muted);
}

/* ── 테이블 행 (.datatable 기반 재사용, 행 단위 추가 마킹) ── */
.unc-row {
  /* 테이블 내 <tr> — 특별한 기본 스타일 없음; 분류 완료 시 시각 처리 */
}
.unc-row.unc-done td {
  opacity: .5;
}
.unc-row.unc-done td:first-child::before {
  content: "✓ ";
  color: var(--green); font-weight: 700;
}

/* ── 분류 컨트롤 묶음 (select + input + 버튼 인라인) ── */
.unc-classify {
  display: flex; align-items: center; gap: 6px; flex-wrap: nowrap;
  min-width: 0;
}

/* ── 카테고리 select ── */
.unc-cat-select {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 5px 8px; border-radius: 7px;
  font-family: inherit; font-size: 12px; color: var(--text);
  height: 30px; min-width: 110px; flex-shrink: 0;
}
.unc-cat-select:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}

/* ── 사유 텍스트 input ── */
.unc-reason-input {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 5px 9px; border-radius: 7px;
  font-family: inherit; font-size: 12px; color: var(--text);
  height: 30px; min-width: 120px; flex: 1 1 120px;
}
.unc-reason-input::placeholder { color: var(--muted); }
.unc-reason-input:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}

/* ── 분류 실행 버튼 ── */
.unc-classify-btn {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 5px 12px; height: 30px; border-radius: 7px;
  border: 1px solid var(--brand); background: var(--brand); color: var(--brand-ink);
  font-family: inherit; font-size: 12px; font-weight: 700; cursor: pointer;
  white-space: nowrap; flex-shrink: 0;
  transition: background .12s, border-color .12s;
}
.unc-classify-btn:hover {
  background: var(--brand-strong); border-color: var(--brand-strong);
}
.unc-classify-btn:disabled {
  opacity: .45; cursor: not-allowed;
  pointer-events: none;
}

/* ── 외부 포워딩 입력 (평소 숨김, 카테고리 선택에 따라 표시) ── */
.unc-ext-fields {
  display: none; /* JS 에서 .show 클래스로 토글 */
  flex-wrap: wrap; gap: 6px; align-items: center;
  margin-top: 5px;
}
.unc-ext-fields.show {
  display: flex;
}
.unc-ext-fields input,
.unc-ext-fields select {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 5px 9px; border-radius: 7px;
  font-family: inherit; font-size: 12px; color: var(--text);
  height: 30px;
}
.unc-ext-fields input:focus,
.unc-ext-fields select:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}
.unc-ext-label {
  font-size: 11px; color: var(--muted); font-weight: 700;
  white-space: nowrap;
}

/* ── 빈 상태 ── */
.unc-empty {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  gap: 10px; padding: 60px 20px;
  color: var(--muted); font-size: 13.5px; text-align: center;
}
.unc-empty .unc-empty-icon {
  font-size: 36px; line-height: 1; opacity: .55;
}
.unc-empty .unc-empty-title {
  font-size: 15px; font-weight: 700; color: var(--text-2); margin: 0;
}
.unc-empty .unc-empty-desc {
  font-size: 13px; color: var(--muted); margin: 0; max-width: 300px; line-height: 1.6;
}

/* ── 사이드바 주입 항목 — 기존 .sb-item 스타일 재사용, 아이콘만 추가 ── */
/* .sb-item 으로 렌더링하므로 추가 선언 불필요.
   data.js 에서 아이콘 문자를 인라인으로 포함할 것. */

/* ── 분류 결과 토스트/메시지 (인라인, 행 내부 표시) ── */
.unc-result-msg {
  font-size: 11.5px; padding: 2px 8px; border-radius: 6px;
  display: inline-block; white-space: nowrap;
}
.unc-result-msg.ok {
  background: var(--green-soft); color: var(--green); border: 1px solid #c3e8d3;
}
.unc-result-msg.err {
  background: var(--red-soft); color: var(--red); border: 1px solid #f3cabf;
}

/* ── KS 티켓 배지: 프로젝트명 / 비배커 (카드 행·상세 공용) ── */
.cs-proj-badge {
  display: inline-block; vertical-align: middle;
  margin-left: 6px; padding: 1px 8px;
  font-size: 11px; font-weight: 700; line-height: 1.5;
  border-radius: 10px; white-space: nowrap;
  background: #eef4ff; color: #2d63c8; border: 1px solid #d4e2fb;
}
.cs-nonbacker-badge {
  display: inline-block; vertical-align: middle;
  margin-left: 6px; padding: 1px 8px;
  font-size: 11px; font-weight: 700; line-height: 1.5;
  border-radius: 10px; white-space: nowrap;
  background: var(--amber-soft); color: var(--amber); border: 1px solid #f0dcb0;
}

/* ── KS 티켓 상세 패널: 노트 블록 ── */
.ticket-note {
  margin-top: 10px; padding: 8px 10px;
  font-size: 12.5px; line-height: 1.6; color: var(--text-2);
  background: var(--panel-2); border: 1px solid var(--border);
  border-radius: 8px; white-space: pre-wrap; word-break: break-word;
}

/* =====================================================================
   담당자 전달함 (#external-mail) + ai_summary 표시
   기존 토큰/색 변수 준수. #unclassified 패턴 재사용.
   ===================================================================== */

/* ── 페인 레이아웃 (미분류함과 동일) ── */
#external-mail {
  display: none;
}
#external-mail.active {
  display: block;
}

/* ── 미배정 칩 ── */
.ext-unassigned-chip {
  display: inline-block; padding: 2px 8px; border-radius: 10px;
  font-size: 11px; font-weight: 700; border: 1px solid;
  white-space: nowrap;
  background: var(--amber-soft); color: var(--amber); border-color: #f0dcb0;
  margin-right: 6px; vertical-align: middle;
}

/* ── 담당자 표시 영역 ── */
.ext-assignee-wrap {
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
  min-width: 0;
}
.ext-assignee-name {
  font-size: 13px; font-weight: 700; color: var(--text);
}

/* ── 담당자 선택 드롭다운 ── */
.ext-staff-select {
  border: 1px solid var(--border-strong); background: var(--panel);
  padding: 5px 8px; border-radius: 7px;
  font-family: inherit; font-size: 12px; color: var(--text);
  height: 30px; min-width: 140px; flex-shrink: 0;
}
.ext-staff-select:focus {
  outline: none; border-color: var(--text);
  box-shadow: 0 0 0 2px rgba(34,34,34,.08);
}
.ext-staff-select:disabled { opacity: .5; cursor: not-allowed; }

/* ── AI 요약 텍스트 (티켓 카드/상세 공용) ── */
.ai-summary-text {
  margin-top: 5px; padding: 5px 8px;
  font-size: 11.5px; line-height: 1.5; color: var(--text-2);
  background: var(--violet-soft); border: 1px solid #ddccf5;
  border-radius: 7px; word-break: break-word;
}
.ai-summary-label {
  display: inline-block; margin-right: 5px;
  font-size: 10.5px; font-weight: 700; color: var(--violet);
  text-transform: uppercase; letter-spacing: .04em;
}
/* 미분류함·담당자전달함 표의 AI 요약: 폭 넓게 + 다른 컬럼 위로 넘쳐도 OK (요청).
   solid 배경 + z-index 로 인접 셀 위에 읽히게. 공용 .ai-summary-text(케이스모달 등)는 불변. */
#unclassified .ai-summary-text,
#external-mail .ai-summary-text {
  width: max-content;
  max-width: 600px;
  position: relative;
  z-index: 5;
}